Returns
1. Return Eligibility and Conditions We offer a 30-day warranty policy starting from the date your package is delivered. Returns and claims are accepted strictly for items that arrive damaged, defective, or with manufacturing faults. We do not accept returns or issue refunds for change of mind or buyer's remorse.
2. How to File a Claim To initiate a claim for a damaged or defective item, please follow these steps:
- Contact our support team at contacto@cenuno.com within 30 days of delivery.
- Include your order number and attached clear photo or video evidence demonstrating the damage or defect.
- Once reviewed and verified by our team, we will provide you with approval and return instructions.
3. Resolutions: Replacement or Full Refund If your claim is approved, you may choose one of the following two options:
- Free Replacement: We will ship a brand-new replacement product directly to you at no additional cost.
- 100% Full Refund: We will refund 100% of the product purchase price back to your original payment method. We do not charge restocking fees.
4. Return Shipping Costs Once your return request is authorized, the customer is responsible for paying all return shipping costs back to our facility. Shipping costs are non-refundable.
5. Refund Processing Time Approved refunds will be processed immediately upon inspection of the returned item. Please allow 5 to 10 business days for the credited amount to reflect on your original payment method, depending on your financial institution's processing times.
6. Customer Support For any questions regarding our return and refund process, please reach out to us directly at contacto@cenuno.com.