Términos y condiciones

1. Overview and General Terms These Terms and Conditions govern your access to and purchases made through Cenuno. By placing an order or using our store, you agree to be bound by these terms in full. For customer support or general inquiries, please contact us at contacto@cenuno.com.

2. Pricing and Currency All prices listed on our store and all processed transactions are in U.S. Dollars (USD). Cenuno reserves the right to modify prices at any time without prior notice. Price adjustments will not affect orders that have already been confirmed.

3. Shipping and Delivery Policy

  • Geographic Scope: We ship exclusively to valid delivery addresses within the United States.
  • Delivery Timelines: Estimated processing and delivery timeframes are clearly displayed at checkout prior to order completion.
  • Duties and Customs: If customs holds, taxes, or import fees occur, Cenuno covers all associated costs to ensure you incur no unexpected fees upon delivery.

4. Warranty and Return Policy

  • Warranty Window: We offer a 30-day warranty starting from the date your product is delivered.
  • Return Eligibility: Returns are accepted solely for items delivered damaged or with manufacturing defects. To submit a claim, email contacto@cenuno.com with clear photo or video evidence detailing the issue.
  • Return Shipping Costs: Once a return request is approved, the customer is responsible for shipping the item back to our designated facility.

5. Medical Disclaimer The device offered by Cenuno is a personal wellness tool intended strictly for cervical relaxation and muscle tension relief.

  • Not a Substitute for Medical Care: This item is not a medical, orthopedic, or therapeutic device. It is not designed to diagnose, treat, cure, or prevent any medical condition or disease.
  • Use at Your Own Discretion: Using this tool does not replace professional medical advice, diagnosis, or treatment from a physician, physical therapist, or healthcare provider.

6. Governing Law and Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Colombia. Any legal action or dispute arising from purchases made on this website shall fall under the jurisdiction of the competent courts of Colombia.